FREQUENTLY ASKED QUESTIONS

Yes! Older NEC, Toshiba, Nortel (Norstar), Samsung

Assistance with your legacy and otherwise older premise gear, NEC SL2100, NEC SV9100 and NEC Univerge BLUE Cloud licensing and gear

Through Goldline and NEC, we provide either SIP Lines for your premise based IP phone system, or we also provide a complete solution of phones and internet lines. All our options include either Canada long distance or Canada and mainland United States long distance. We have a lot more flexibility than traditional analog lines and maintain superior voice quality over longer distances. We can give you a breakdown for how we would set up your phone lines at your business, just get in touch and give us the details of how your system is set up.

Depending on your telecommunications solution, our options vary.

With premise systems: You can either exercise NEC financining over 36 months at a flat 15% interest rate, or lease through RCAP over 36, 48 or 60 months, or pay 75% of the after tax value at the time of signing, and with the balance due within 15 days of successful installation.

With cloud systems: Your monthly cloud subscription will vary based on the tier you select for features and the length of the contract. The contracts can be monthly up to five years in length. For all subscriptions, we can either build in the installation to your monthly subscription for the first 12 months or you can pay it upfront. The monthly payments must be on a pre-authorised debit agreement.

Toshiba Phone Systems, Nortel Phone Systems, NEC IPK and Electra Phone Systems, and Samsung

With NEC Cloud we can bridge local customers across Canada, and in some instances we will partner services through other NEC dealers in the partner channel. For premise phone systems, we will typically pair with other NEC dealers in the NEC partner channel.

Maintenance contracts are available for systems out of warranty and they cover all necessary labor and parts to keep your system adequately functioning. Pricing and availability varies depending on age of the system.

Yes! If you are using NEC Cloud, this is particularly easy since the NEC Cloud portal is completely designed for the end user. It is not strictly limited to IT knowledge. If you have a premise system, we will charge at time to work with your IT or technical staff to manage their own gear

Yes we do! Where ever possible, we work with you to resolve any challenges or questions you have with telecommunications equipment, programming or software over the phone, and/or on line as is appropriate.

While we strive to always have someone available to help you immediately, the appropriate technician may be already on a service call. In this case if the office staff cannot help you resolve your question, non-emergency troubleshooting of your equipment and software is usually scheduled for the afternoons so we can best help you, as most on location service calls are scheduled for morning. If your questions or concerns about your system can be resolved over the phone or online in half an hour or less, support is free.If the assistance you require is of an urgent nature that cannot wait, or takes 30 or more minutes for a field technician to work with you to resolve, service charges will be applied in half hour increments.

Please ask if you are concerned. We are always happy to assist you with troubleshooting equipment and/or software programming issues, as well as to walk you through end-user (customer) changes, moves and additions to equipment that might not otherwise be apparent in your end user guides.